Applied

Stage 2

Review

Stage 3

1. Interview with Rachel - Head of People Operations

This is a 30-minute introductory call with Rachel, our Head of People Operations. We'll get to know each other, talk through your working style and what kind of environment helps you do your best work, and give you an honest look at our culture, compensation, and benefits package. ProphetX is a Series B startup operating in a brand new asset class, and that's not for everyone. We'd rather be upfront about that now so we're both walking into this with clear expectations. Come as you are, we just want a real conversation.

Stage 4

2. Interview with Ben - Customer Service Manager

A 30 to 45-minute conversation with Ben, our Customer Service Manager and your hiring manager. You'll go deeper on your experience, how you approach supporting customers, and what you're looking for in your next role. Ben will also walk you through how the CX team operates day to day and where this role fits into the customer experience at ProphetX.

Stage 5

Assessment in Tandem

After your interview with Ben, we'll send you a take-home assessment, along with full instructions. It's built around real customer scenarios our team handles, and gives us a look at how you think through tone, judgment, and problem-solving. You're welcome to work on it at your own pace while continuing to interview with the rest of the team.

Stage 6

4. Interview with Doug - Operations Manager

A 30 to 45-minute conversation with Doug, our Operations Manager. CX works closely with Operations to make sure customers get fast, accurate answers, so this conversation will focus on cross-functional collaboration, how you handle competing priorities, and what it looks like to work across teams at ProphetX.

Stage 7

5. Interview with Mike - COO

A 30 to 45-minute conversation with Mike, our COO. This is a chance to zoom out and talk about the bigger picture: how great customer experience shapes trust in the platform, and what he's looking for in someone joining this team.

Stage 8

Offer

This is the part we've been working toward. If you've made it here, we're excited about you and we're ready to make it official. You'll receive a formal offer with everything laid out: comp, equity, and start date. Take the time you need to review it, ask questions, and make sure it feels right. We hope it does.

Stage 9

Hired

Welcome to ProphetX! This is not just an offer accepted or a form signed. This is the start of something real. You went through a process that was designed to be thorough because we take who we bring onto this team seriously.

You're joining a group of genuinely talented, passionate people who care deeply about what we're building and how we build it together. We're creating infrastructure for an asset class that didn't exist a few years ago, and the work you do here, being the voice customers rely on, will have a real fingerprint on that.

We didn't hire you to fill a seat. We hired you because we believe you're going to make this team better, push us forward, and be someone we're still working alongside years from now. We hope you feel that same sense of possibility, because from where we're sitting, the best is very much ahead of us!